Technical overview

The courses delivered by Sage and You are entirely web-based and leverage the advanced features of current browsers on relatively common computer hardware. Our courses are delivered via one of two formats – an Articulate powered presentation or a Webshow.

Each of these formats will display a three-part screen with the main area containing synchronized flash graphics supporting the speaker. A course in the Articulate format combines audio with these graphics, whereas a course in the Webshow format uses advanced technology to combine streaming video and audio of the “teacher” with the graphics. If you are viewing a Webshow course and you do not see a simultaneous display of this multimedia, an adjustment needs to be made to your computer or a plug-in may need to be upgraded. Please review the Technical Requirements below or click here to review the steps to follow when encountering technical difficulty.

Technical requirements

Basic technical requirements include:

• A medium to high speed Internet connection
  (click here to test your connection speed)

• Pop-ups enabled from www.sageandyou.com
  (click here to check your pop-up setting and follow instructions to enable if necessary)
• The recent OS release for your platform:
  • PC/Windows Windows 2000 or later.
  • MAC/OS X: 10.4 or later. Check your OS X version with the "About this Mac" option under the Apple icon.
    
• A recent media player for your operating system:
  
• PC/Windows : Must access via Internet Explorer utilizing Windows Media Player 9
  (click here to check your WMP version and follow instructions to upgrade if necessary)
  
• MAC/OS X: Must access via Safari 1.4 or later, Netscape 7 or later, or Firefox 1.0 or later, utilizing Quicktime 6 or later.
  (click here to check your Quicktime version and follow instructions to upgrade if necessary)
  
• The Flash 8 player. Click here to obtain Flash 8.
• Verify access through a possible firewall:
  
• PC/Windows: Click here to test Windows Media Player access.
  
• MAC/OS X: Click here to test Quicktime Player access.

Performance may vary depending on your hardware configuration. If animations appear to stutter, simply lower the width of your browser window until performance increases.

Click here to view additional minimum and optimum system configurations to view a Sage and You course.

Steps to follow if you experience technical difficulty

1. Please ensure that your system meets the basic technical requirements stated above. Most systems experiencing a technical difficulty are fixed by ensuring these basic technical requirements are implemented/met.
   
2. Click here to run our Technical Diagnostics Test to determine if any adjustments need to be made to your computer or browser and to provide further instructions if modifications are necessary.
   
3. If you are still experiencing a problem after following steps #1 and #2 above, please submit the results of your Technical Diagnostics Test to us by clicking on the link found under the Technical Diagnostics Test chart in #2 above. Please include your name and contact info in the white area of the split screen and we will contact you to help resolve your technical difficulty.
   
4. If you need additional assistance, click here to contact Technical Support to schedule a live tech support session.